Privacy Policy of Central Florida IT Soltuions

INTRODUCTION:

This Privacy Policy outlines how Central Florida IT Solutions ("we," "us," or "our") collects, uses, shares, and protects information from consumers who interact with our services, including those who sign up for text message communications. We are committed to protecting your privacy and maintaining transparency regarding how your data is handled.

DEFINITIONS:

• APPLICABLE WEBSITE: This Privacy Policy will refer to and be applicable to the Website listed above, which shall hereinafter be referred to as "Website." Any listed Website may also refer to a corresponding mobile application, should one be currently in use or hereinafter developed.
• EFFECTIVE DATE: "Effective Date" means the date this Privacy Policy comes into force and effect.
• PARTIES: The parties to this privacy policy are the following data controller: Central Florida IT solutions ("Data Controller") and you, as the user of this Website. Hereinafter, the parties will individually be referred to as "Party" and collectively as "Parties."
• DATA CONTROLLER: Data Controller is the publisher, owner, and operator of the Website and is the Party responsible for the collection of information described herein. Data Controller shall be referred to either by Data Controller's name or "Data Controller," as listed above. If Data Controller or Data Controller's property shall be referred to through first-person pronouns, it shall be through the use of the following: us, we, our, ours, etc.
• YOU: Should you agree to this Privacy Policy and continue your use of the Website, you will be referred to herein as either you, the user or if any second-person pronouns are required and applicable, such pronouns as 'your", "yours", etc.
• SERVICES: "Services" means any services that we make available for sale on the Website.
• PERSONAL DATA: "Personal DATA" means personal data and information that we obtain from you in connection with your use of the Website that is capable of identifying you in any manner.

Campaign Description

Our text messaging campaign is designed to improve customer service and communication by providing updates, appointment reminders, follow-up information, and other essential notifications. These messages ensure you stay informed about your scheduled services, appointments, and other important updates from us.

Call-to-Action Consent Points

When you opt into our text messaging service, you consent to the following:

• Receiving Text Messages: You agree to receive text messages related to updates, reminders, and other services from Central Florida IT Solutions.
• Frequency of Messages: Message frequency will vary based on your interactions and our service requirements.
• Message and Data Rates May Apply: Standard message and data rates may apply as per your mobile carrier's terms.
• Opt-In and Opt-Out Options: You can opt in by texting "START" or "YES" and opt out at any time by texting "STOP" or "NO."
• Help: If you need assistance, you can text "HELP" at any time.

Campaign Attributes

When you opt into our text messaging service, you consent to the following:

• Opt-In: Text "START" or "YES" to opt into our messaging campaign and start receiving messages from us.
• Opt-Out: Text "STOP" or "NO" at any time to stop receiving messages. You will be promptly removed from our messaging list.
• Help: Text "HELP" for assistance with our text messaging services.

Message Flow

Once opted in, you will receive messages regarding appointments, reminders, and updates. You can opt out at any time by texting "STOP" or "NO." For any assistance, text "HELP," and a representative will contact you.

Sample Message

Below is a sample of the type of message you may receive as part of our messaging campaign:

Sample Message 1: "Hello [Customer's Name], this is [Representative's Name] from Central Florida IT Solutions. We have a scheduled appointment today at [Time]. Please confirm. - Reply STOP to opt out."

GENERAL INFORMATION:

This privacy policy (hereinafter "Privacy Policy") describes how we collect and use the Personal Data that we receive about you, as well as your rights in relation to that Personal Data when you visit our Website or use our Services.

This Privacy Policy does not cover any information that we may receive about you through sources other than the use of our Website. The Website may link out to other websites or mobile applications, but this Privacy Policy does not and will not apply to any of those linked websites or applications.

We are committed to the protection of your privacy while you use our Website.

By continuing to use our Website, you acknowledge that you have had the chance to review and consider this Privacy Policy, and you acknowledge that you agree to it. This means that you also consent to the use of your information and the method of disclosure as described in this Privacy Policy. If you do not understand the Privacy Policy or do not agree to it, then you agree to immediately cease your use of our Website.

CONTACT:

The Party responsible for the processing of your personal data is as follows: cfl-it. The Data Controller may be contacted as follows:

• info@cfl-it.com

The Data Controller and operator of the Website are one and the same.

LOCATION:

Please be advised the data processing activities take place in the United States, outside the European Economic Area. Data may also be transferred to companies within the United States, but will only be done so in a manner that complies with the EU's General Data Protection Regulation or GDPR. The location where the data processing activities take place is as follows:

• 3700 Commerce Blvd, Suite 110 Kissimmee, FL-34741 USA

MODIFICATIONS AND REVISIONS:

We reserve the right to modify, revise, or otherwise amend this Privacy Policy at any time and in any manner. If we do so, however, we will notify you and obtain your consent to the change in processing. Unless we specifically obtain your consent, any changes to the Privacy Policy will only impact the information collected on or after the date of the change. It is also your responsibility to periodically check this page for any such modification, revision or amendment.

Information Collection

We may collect the following types of information:

• Personal Information: Such as your name, phone number, email address, and other contact details when you sign up for our services, request information, or agree to receive communications from us.

• Device Information: Information about the device you use to access our services, including device type, IP address, and operating system.

THE PERSONAL DATA WE RECEIVE AUTOMATICALLY:

Cookies: We may collect information from you through automatic tracking systems (such as information about your browsing preferences) as well as through information that you volunteer to us (such as information that you provide during a registration process or at other times while using the Website, as described above).

For example, we use cookies to make your browsing experience easier and more intuitive: cookies are small strings of text used to store some information that may concern the user, his or her preferences or the device they are using to access the internet (such as a computer, tablet, or mobile phone). Cookies are mainly used to adapt the operation of the site to your expectations, offering a more personalized browsing experience and memorizing the choices you made previously.

A cookie consists of a reduced set of data transferred to your browser from a web server and it can only be read by the server that made the transfer. This is not executable code and does not transmit viruses.

Cookies do not record or store any Personal Data. If you want, you can prevent the use of cookies, but then you may not be able to use our Website as we intend. To proceed without changing the options related to cookies, simply continue to use our Website.

THIRD PARTIES:

We may utilize third-party service providers ("Third-Party Service Providers"), from time to time or all the time, to help us with our Website, and to help serve you.

We may provide some of your Personal Data to Third-Party Service Providers in order to help us track usage data, such as referral websites, dates and times of page requests, etc. We use this information to understand patterns of usage and to improve, the Website.

We may allow third parties to advertise on the Website. These third parties may use cookies in connection with their advertisements (see the "Cookies" clause in this Privacy Policy).

We only share your Personal Data with a Third-Party Service Provider if that provider agrees to our privacy standards as set out in this Privacy Policy.

Notwithstanding the other provisions of this Privacy Policy, we may provide your Personal Data to a third party or to third parties in order to protect the rights, property or safety, of us, our customers or third parties, or as otherwise required by law.

We will not knowingly share your Personal Data with any third parties other than in accordance with this Privacy Policy.

If your Personal Data might be provided to a third party in a manner that is other than as explained in this Privacy Policy, you will be notified. You will also have the opportunity to request that we not share that information.

In general, you may request that we do not share your Personal Data with third parties. Please contact us via email, if so. Please be advised that you may lose access to certain services that we rely on third-party providers for.

SOCIAL NETWORK PLUGINS:

This Website incorporates plugins and/or buttons for social networks, in order to allow easy sharing of content on your favorite social networks. These plugins are programmed so as not to set any cookies when accessing the page, to safeguard the privacy of users. Cookies may be set, however, if you make voluntary use of the plugin. Please note that if you browse while being logged into the social network, then you have already consented to the use of cookies conveyed through this Website at the time that you registered with the particular social network.

The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks, which can be found below:

Facebook: https://www.facebook.com/help/cookies(opens in a new tab)

Twitter: https://help.twitter.com/en/rules-and-policies/twitter-cookies(opens in a new tab)

Google+: https://about.pinterest.com/it/privacy-policy(opens in a new tab)

Pinterest: https://about.pinterest.com/it/privacy-policy(opens in a new tab)

AddThis: http://www.addthis.com/privacy/privacy-policy(opens in a new tab)

Linkedin: https://www.linkedin.com/legal/cookie-policy(opens in a new tab)

HOW PERSONAL DATA IS STORED:

We use secure physical and digital systems to store your Personal Data when appropriate. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction.

Please note, however, that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure. However, we take the protection and storage of your Personal Data very seriously. We take all reasonable steps to protect your Personal Data.

Personal Data is stored throughout your relationship with us. We delete your Personal Data upon request for cancelation of your account or other general requests for the deletion of data.

In the event of a breach of your Personal Data, you will be notified in a reasonable time frame, but in no event later than two weeks, and we will follow all applicable laws regarding such breach.

Use of Information

We use the information we collect for:

• Providing and improving our services
• Sending you information and updates relevant to your request or subscription
• Enhancing user experience and understanding consumer preferences

Information Sharing and Disclosure

Centeral Florida IT Solutions does not share, sell, or rent your personal information to third parties for their marketing purposes. We may share information with third parties only in the following circumstances:

• Service Providers: We may work with trusted service providers who assist us in delivering our services (such as IT support or analytics services). These providers are required to protect your information in compliance with our policies and applicable laws.
• Legal Requirements: We may disclose information if legally required to do so or in response to legal requests by governmental authorities.

Data Security

We take security measures to protect your data against unauthorized access, alteration, and disclosure. While we strive to use commercially acceptable means to safeguard your information, no method of transmission over the internet is 100% secure.

OPTING OUT OF TRANSMITTALS FROM US:

From time to time, we may send you informational or marketing communications related to our Websites such as announcements or other information. If you wish to opt out of such communications, you may contact the following email: info@ipbxphone.com. You may also click the opt-out link which will be provided at the bottom of any and all such communications.

Please be advised that even though you may opt-out of such communications, you may still receive information from us that is specifically about your use of our Website or about your account with us.

By providing any Personal Data to us, or by using our Website in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.

MODIFYING, DELETING, AND ACCESSING YOUR INFORMATION:

If you wish to modify or delete any information we may have about you, or you wish to simply access any information we have about you, you may do so from your account settings page.

ACCEPTANCE OF RISK:

By continuing to our Website in any manner, using the Product, you manifest your continuing asset to this Privacy Policy. You further acknowledge, agree and accept that no transmission of information or data via the internet is not always completely secure, no matter what steps are taken. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk.

Your Choices and Rights

You have many rights in relation to your Personal Data. Specifically, your rights are as follows:

You have the right to opt out of receiving communications from us at any time by replying "STOP" to any of our messages or contacting us directly.

- the right to be informed about the processing of your Personal Data
- the right to have access to your Personal Data
- the right to update and/or correct your Personal Data
- the right to portability of your Personal Data
- the right to oppose or limit the processing of your Personal Data
- the right to request that we stop processing and delete your Personal Data
- the right to block any Personal Data processing in violation of any applicable law
- the right to launch a complaint with the Federal Trade Commission (FTC) in the United States or
applicable data protection authority in another jurisdiction

Such rights can all be exercised by contacting us at the relevant contact information listed in this Privacy Policy.

Updates to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on our website with an effective date. Your continued use of our services after any updates signifies acceptance of our revised practices.

CONTACT INFORMATION:

For questions about this Privacy Policy or to exercise any of your privacy rights, please contact us at:

Orlando Office

7200 Lake Ellenor Dr, Suite 108
Orlando, FL-32809

Kissimmee Office

3700 Commerce Blvd, Suite 110
Kissimmee, FL-34741

Sanford Office

1445 Dolgner Place
Sanford, FL-32771

Phone: 407-204-0248

Email: info@cfl-it.com